IWD Software Privacy Policy

Effective Date: June 30, 2023



Our privacy policy (the “Privacy Policy”) explains the information we collect, how we use and share it, how to manage your privacy controls and your rights in connection with our website and the related mobile application and services (collectively, the “Service”).

This policy was written in English. To the extent a translated version conflicts with the English version, the English version controls.

Questions or comments about this Privacy Policy may be submitted by our contact form found here.


Information Service Collects

The Service collects information about you, including information that directly or indirectly identifies you. We only collect information to enable use of the Service.

Account, Profile, Activity, and Use Information

We collect basic account information such as your name, email address, contact number and profile picture to provide you with access to our Services.

Activity and use information is collected about you when you access the Service.

We use your contact information so we can contact you when needed. For example, to respond to your support requests.

Location Information

We collect and process location information when you sign in and use the Service.  We do not track your device location while you are not using the Service.  Location information is used to provide location based services, security and analytics.

Third-Party Authentication

The Service allows you to log in using accounts created with third-party products and services, such as  Google, Azure and other Authentication Providers (collectively, “Third-Party Accounts”). If you access the Service with Third-Party Accounts we will collect information that you have agreed to make available such as your name and email address. This information is collected by the Third-Party Account providers and is provided to the Service under their privacy policies. You can generally control the information that we receive from these sources using the privacy controls in your Third-Party Account.

Technical Information and Log Files

We collect information from your browser, computer, or mobile device, which provides us with technical information when you access or use the Service. This technical information includes device and network information, cookies, log files and analytics information. Learn more about how we use cookies and manage your preferences by visiting our Cookie Policy.

The information stored in log files includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is used to analyze trends, administer, protect and secure the Service, track user movement in the aggregate, and gather broad demographic information (e.g., country residence) for aggregate use. IP addresses may be linked to session IDs and device identifiers.

Other Information

We may collect information directly from you or through our service providers, such as when we collect your feedback through surveys.


How the Service Uses Information

To provide the Service

We use the information we collect and receive to provide the Service, including providing you with the ability to:

To customize your experience

We use the information we collect and receive to customize your experience. For example help centre articles, information of interest and location specific information.

To protect you and the Service

We use the information we collect and receive to protect users and our service, to monitor usage for Services resources and malicious activity.

To assist you with a support request

We use the information we collect and receive to provide support in response to your requests and comments. Depending on your request, this may require us to access your account, for example, to troubleshoot or replicate a reported issue.

To improve our Service

We also use the information we collect and receive to conduct research, and to analyze, develop, troubleshoot, and improve the Services. To do this the Service may use third-party analytics providers to gain insights into how our Services are used, using aggregated data, and to help us improve the Service.

To communicate with you

We may also use the information we collect and receive to promote the Service , including using email, push notifications and website alerts. We may also contact you for feedback or to send proactive customer support messages.


How Information is Shared

We do not sell your personal information, we do not share your personal information except when needed to run our business and provide the Service, and where required for legal purposes.

Service Providers

We may share your information with third parties who provide services to the Service such as supporting, improving, promoting and securing the Service. These service providers only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information.

Publicly Available Information

Access to the Service is for authorised users only, data is not made publicly available.

Sharing Information and Activities

We share your information and activities within the Service with other Service users, this is strictly limited to companies which you are associated. Sharing information is fundamental to the Service and consists of but not limited to, Planograms, Exports, Profile Information, Access Logs and Data Auditing.

Subsidiaries and Acquirors of our Business or Assets

We may share your information with our subsidiaries.

If Service becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is allowed by the law or reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that this is reasonably necessary or appropriate to: (1) prevent any person from death or serious bodily injury; (2) to address issues of national security or other issues of public importance; (3) to prevent or detect violations of usage or fraud (4) or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.


Managing Your Settings

Adjust Notification and Email Preferences

Service offers various ways to manage the notifications you receive. You can choose to stop receiving certain email notifications by indicating your preferences within Execute and the IWD App.

Any administrative or service-related emails may not offer an option to unsubscribe as they are necessary to provide the Service you requested. You are responsible for providing us with a valid email address and keeping it updated to ensure you get these email notifications.

Updating Account Information

You may correct, amend or update profile or account information at any time by adjusting that information in your account settings.

Deleting Information and Accounts, Downloading Your Data

You can delete your account by contacting your Company Service Administrator by sending a request via our contact formWe may retain logs and audit information to information where deletion requests are made to comply with the law and take other actions permitted by law.

To request a copy your data by send a request using our contact form.


How We Protect Information

Service implements technical, physical, and organizational measures and controls to safeguard and protect the transmission and storage of the data we collect. We employ reasonable protections for your information that are appropriate to its sensitivity.

Please be aware that despite our efforts, we cannot guarantee absolute security of your account or information. In addition, you can take steps to protect your account and information such as creating a unique password for the Service that is not easily guessed and that you don't use anywhere else, not sharing your password with others, and promptly reporting suspicious activity or unauthorized account access.


Cross Border Data Transfers

The Services are operated from the EU and the United States. If you are located outside of these zones and choose to use the Service or provide information to us, you acknowledge and understand that your information will be transferred, processed and stored within these zones, as it is necessary to provide the Service.

Whenever we transfer personal data internationally, we use legal mechanisms to ensure data transfers comply with applicable law.


Retention of Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Service or until your account is deleted or becomes inactive. In making these determinations, we consider the amount, nature, and sensitivity of the personal information, the purposes for which the information is processed, whether we can achieve those purposes through other means, and applicable legal requirements.

All information is permanently deleted upon complete termination of the Service, this includes but not limited to database, backups, access log files, profile information and uploads.


Privacy Policy Updates

IWD reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If IWD makes changes to this Privacy Policy, the updated Privacy Policy will be posted in a timely manner. If we make changes we deem to be material, we will provide a prominent notice. If you object to any changes to this Privacy Policy, you should stop using the Services and delete your account.