PREREQUISITES
FIREWALL
INSTALLATION
BROWSER
UPDATES
*MacOS users must choose the option "Install for me only" and place the app in the dock for easiest use.
Info
By default, Mac OS allows to run application coming only from Mac App Store.
You have to check if your settings allow to run an application from Mac App Store and identified developers.
Prerequisites
An upstream test must be conducted with a user to see if the HQ will work properly
Recommended configuration
|
Windows |
Mac |
|
|
Firewall
If the application is blocked on the "DISPLAY" screen, it looks like your computer's firewall is blocking requests with our server.
In this case, please contact your IT and ask to allows the following domains:
| Domain | IP | Protocol | Ports |
| *iwd.io | IP range changes too frequently on AWS | tcp |
443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
Installation
Follow the installation steps of your computer. If you need assistance, reach out to your IT department directly. They will handle it according to your company's security policies.
BROWSER
This application is compatible with Windows and macOS on:
- Firefox
- Chrome
- Internet Explorer 11
- Edge
- Safari
UPDATES
Whenever an update is available, a pop-up will appear in the bottom right corner of your screen when you launch the app. Click on it to install the latest version or if you have a Mac, it will be downloaded and installed automatically.
Do you need further assistance?
Reach out to us!