Download and install the 3D app

PREREQUISITES

FIREWALL

INSTALLATION

BROWSER

UPDATES

Download the Display 3D App
on MacOs and Windows

MacOs*        Windows

 *MacOS users must choose the option "Install for me only" and place the app in the dock for easiest use. 

Info

By default, Mac OS allows to run application coming only from Mac App Store.
You have to check if your settings allow to run an application from Mac App Store and identified developers.

Prerequisites

An upstream test must be conducted with a user to see if the HQ will work properly

Minimum requirements

Minimum

Highly recommended

  • Windows 10 or Mac OS 10.15+
  • 2 GHz DualCore processor
  • 4 Go of memory
  • Resolution 1280*1024.
  • Graphics card DirectX 9, 512 Mo (Nvidia or ATI brands. Intel graphic cards and integrated chipsets should be avoided for 3D purpose.)
  • Computer less than 3 years
  • Windows 10 or Mac OS 10.15+
  • 3 GHz QuadCore processor.
  • 8 Go of memory
  • Resolution 1920*1080.
  • Graphics card DirectX 9, 1 Go (Nvidia or ATI brands. Intel graphic cards and integrated chipsets should be avoided for 3D purpose.)

 

Firewall

If the application is blocked on the "DISPLAY" screen, it looks like your computer's firewall is blocking requests with our server.

In this case, please contact your IT and ask to allows the following domains:

Domain IP Protocol Ports
*iwd.io IP range changes too frequently on AWS tcp

443, 80

*.iwd.fr IP range changes too frequently on AWS tcp 443, 80
*.iwd.re IP range changes too frequently on AWS tcp 443, 80

 

Installation

Follow the installation steps of your computer. If you need assistance, reach out to your IT department directly. They will handle it according to your company's security policies. 

BROWSER

This application is compatible with Windows and macOS on: 

        • Firefox
        • Chrome
        • Internet Explorer 11
        • Edge
        • Safari

UPDATES

Whenever an update is available, a pop-up will appear in the bottom right corner of your screen when you launch the app. Click on it to install the latest version or if you have a Mac, it will be downloaded and installed automatically.

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