IWD proposes different programs adapted to your needs and your jobs. Read our article introducing the world's leading merchandising software and visit our website for more information.
Our software packages respond to certain types of requirements and technology. Read more information about this below and according to your product to make sure you all have what is required to use the tools.
IWD PLATFORM is available on laptops and tablets via a web browser.
OS
-
- Windows 10+ latest versions
- macOS 10.15+ latest versions
- iOS 15+ latest versions
- Android 11+ latest versions
Browser
-
- MICROSOFT EDGE latest version
- FIREFOX latest version
- CHROME latest version
- SAFARI latest version
- CHROME ANDROID latest version
- iOS SAFARI latest version
Firewall
| Domain | IP | Protocol | Ports |
| *.iwd.io | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
Please refer to the documentation on the DDA.
Firewall
| Domain | IP | Protocol | Ports |
| *.iwd.io | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
The 3D App can be downloaded here for V4 and here for V5.
Prerequisites
An upstream test must be conducted with a user to see if the HQ will work properly
Recommended configuration
|
Windows |
Mac |
|
|
Firewall
If the application is blocked on the "DISPLAY" screen, it looks like your computer's firewall is blocking requests with our server.
In this case, please contact your IT and ask to allows the following domains:
| Domain | IP | Protocol | Ports |
| *iwd.io | IP range changes too frequently on AWS | tcp |
443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
IWD NETWORK is available on laptops and tablets via a web browser.
OS
-
- Windows 10+ latest versions
- macOS 10.15+ latest versions
- iOS 15+ latest versions
- Android 11+ latest versions
Browser
-
- MICROSOFT EDGE latest version
- FIREFOX latest version
- CHROME latest version
- SAFARI latest version
- CHROME ANDROID latest version
- iOS SAFARI latest version
Firewall
| Domain | IP | Protocol | Ports |
| *.iwd.io | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
The app is only available through the official App Store (iOS) or Google Play (Android). Download it here too.
OS
-
- iOS 15+ latest versions
- Android 11+ latest versions with Google play (some Huawei phones don’t have google play, for now, we can’t support these phones)
Firewall
This URL must be allowed for the briefcase to work correctly: https://sync.iwd.io
To help debug connection issues users can try to open this URL in their browser
| Domain | IP | Protocol | Ports |
| *.iwd.io | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.fr | IP range changes too frequently on AWS | tcp | 443, 80 |
| *.iwd.re | IP range changes too frequently on AWS | tcp | 443, 80 |
The app is only available through the official App Store (iOS) or Google Play (Android).
OS
-
- iOS 15+ latest versions
- Android 11+ latest versions with Google play (some Huawei phones don’t have Google Play, for now, we can't support these phones)
Firewall
| Domain | IP | Protocol | Ports |
| *.iwd.io | (2) | tcp | 443, 80 |
| *.iwd.fr | (2) | tcp | 443, 80 |
| *.iwd.re | (2) | tcp | 443, 80 |
| *.googleapis.com | (2) | tcp | port: 5228, 5229, 5230, 443, 80 |
| *.firebaseio.com | (2) | tcp | port: 5228, 5229, 5230, 443, 80 |
| accounts.google.com (1) | (2) | tcp | port: 5228, 5229, 5230, 443, 80 |
| *.cloudfunctions.net | (2) | tcp | port: 5228, 5229, 5230, 443, 80 |
(1) *.google.com if possible to be sure (2) IP range changes too frequently on AWS and Google Cloud we can’t give specific IP ranges
It is difficult to define true bandwidth requirements since it depends on the content on your platform, its volume of data, how you are using the tool, etc.
Theoretically though:
- minimum 5Mbit/s: could be a bit slow but will still work (also depends on your level of patience :))
- 8Mbit/s: is usually good
- 15Mbit/s and over: more comfortable and efficient navigation
- Test your connection's speed using this link: https://www.speedtest.net/fr and send us the result if you have facing difficulties.
Good to know
If you are having difficulties understanding the IT information, it's okay, we've got your back! Reach out to us and let us know your problem so we can assist. You could directly contact your IT department, they should understand it all.
Do you need further assistance?
Reach out to us!