Minimum Requirements: hardware, internet speed, browser & plug-ins

IWD proposes different programs adapted to your needs and your jobs. Read our article introducing the world's leading merchandising software and visit our website for more information. 

Our software packages respond to certain types of requirements and technology. Read more information about this below and according to your product to make sure you all have what is required to use the tools. 

IWD DISPLAY DESKTOP APP

See the documentation

Firewall

Domain IP Protocol  Ports
*.iwd.io IP range changes too frequently on AWS tcp 443, 80
*.iwd.fr IP range changes too frequently on AWS tcp 443, 80
*.iwd.re IP range changes too frequently on AWS tcp 443, 80
IWD DISPLAY 3D

An upstream test must be conducted to see if the HQ will work properly

OS

      • Windows 10+ latest versions
      • macOS 10.15+ latest versions

Hardware

Minimal configuration

Recommended configuration

  • Windows 10 or Mac OS 10.15+
  • 2 GHz DualCore processor
  • 4 GB of memory
  • Resolution 1280*1024.
  • Graphics card DirectX 11, 1 GB Nvidia or AMD brands, 2Gb if using a personalized 3D model. (Intel graphic cards and integrated chipsets should be avoided.)
  • Windows 10 or Mac OS 10.15+
  • 3 GHz QuadCore processor.
  • 8 GB of memory
  • Resolution 1920*1080.
  • Graphics card DirectX 11, 2 GB Nvidia or AMD brands (Intel graphic cards and integrated chipsets should be avoided.)
  • Computer less than 3 years old

Firewall

Domain IP Protocol  Ports
*.iwd.io IP range changes too frequently on AWS tcp 443, 80
*.iwd.fr IP range changes too frequently on AWS tcp 443, 80
*.iwd.re IP range changes too frequently on AWS tcp 443, 80

 

IWD NETWORK

IWD NETWORK is available on laptops and tablets via a web browser.

OS

      • Windows 10+ latest versions
      • macOS 10.15+ latest versions
      • iOS 14+ latest versions
      • Android 9+ latest versions

Browser

Firewall

Domain IP Protocol  Ports
*.iwd.io IP range changes too frequently on AWS tcp 443, 80
*.iwd.fr IP range changes too frequently on AWS tcp 443, 80
*.iwd.re IP range changes too frequently on AWS tcp 443, 80
IWD BRIEFCASE APP

The app is only available through the official App Store (iOS) or Google Play (Android). Download it here too. 

OS

      • iOS 14+ latest versions
      • Android 9+ latest versions with Google play (some Huawei phones don’t have google play, for now, we can’t support these phones)

Firewall

This URL must be allowed for the briefcase to work correctly:  https://sync.iwd.io

To help debug connection issues users can try to open this URL in their browser

Domain IP Protocol  Ports
*.iwd.io IP range changes too frequently on AWS tcp 443, 80
*.iwd.fr IP range changes too frequently on AWS tcp 443, 80
*.iwd.re IP range changes too frequently on AWS tcp 443, 80
IWD APP

The app is only available through the official App Store (iOS) or Google Play (Android).

OS

      • iOS 14+ latest versions
      • Android 9+ latest versions with Google play (some Huawei phones don’t have Google Play, for now, we can't support these phones)

Firewall

Domain IP Protocol  Ports
*.iwd.io (2) tcp 443, 80
*.iwd.fr (2) tcp 443, 80
*.iwd.re (2) tcp 443, 80 
*.googleapis.com (2) tcp port: 5228, 5229, 5230, 443, 80
*.firebaseio.com (2) tcp port: 5228, 5229, 5230, 443, 80
accounts.google.com (1) (2) tcp port: 5228, 5229, 5230, 443, 80
*.cloudfunctions.net (2) tcp port: 5228, 5229, 5230, 443, 80

(1) *.google.com if possible to be sure (2) IP range changes too frequently on AWS and Google Cloud we can’t give specific IP ranges

BANDWIDTH

It is difficult to define true bandwidth requirements since it depends on the content on your platform, its volume of data, how you are using the tool, etc.

Theoretically though:

  • minimum 5Mbit/s: could be a bit slow but will still work (also depends on your level of patience :)) 
  • 8Mbit/s: is usually good
  • 15Mbit/s and over: more comfortable and efficient navigation
  • Test your connection's speed using this link: https://www.speedtest.net/fr and send us the result if you have facing difficulties. 

Good to know

If you are having difficulties understanding the IT information, it's okay, we've got your back! Reach out to us and let us know your problem so we can assist. You could directly contact your IT department, they should understand it all.

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